Help Center

How can we help?

Common questions about saving, pages and exporting, and what to try when something goes wrong. For step-by-step instructions, see the documentation.

Common questions

Where is my document saved?

In this browser, on this device. It saves automatically as you type and is never uploaded. A different browser or computer starts with its own empty document.

How do I keep a copy or move a document to another computer?

Export it from the File menu as PDF, Word, Markdown or text. There’s no account or cloud sync, so exporting is the way to back up your work.

Can I work without an internet connection?

Editing keeps working if your connection drops after the editor has loaded. Exporting loads some extra code the first time you use it, so do that while online.

How do I start a new document?

Click Clear content at the end of the toolbar. It clears the text, header and footer. If you change your mind, click Undo in the message that appears.

Why did my text jump to the next page?

The editor works on real A4 pages. When a paragraph doesn’t fit above the bottom margin or footer, it moves to the next page, just as it would when printed.

How do I edit the header or footer?

Turn them on from the Insert menu, then click the header or footer on any page. Your changes appear on every page. Press Esc or click the page to go back to the document.

Can several people edit the same document?

No. Each document lives in one person’s browser, and there’s no real-time collaboration.

Is it free?

Yes. DocuEdit Pro is free and open source.

Troubleshooting

The editor is blank or won’t load

Refresh the page. Use a recent version of Chrome, Edge, Firefox or Safari, and check that an extension isn’t blocking scripts on the site.

My document disappeared

The document is stored with your browser’s site data. Clearing browsing data, using a private window, or switching browsers or devices will show an empty document. A cleared document can’t be recovered, so export copies of important work.

Nothing downloads when I export

Check that your browser allows downloads from the site. Long documents take a few seconds to turn into a PDF, so wait for the confirmation message.

Word shows a warning when opening the file

Word may open downloaded files in Protected View. Click Enable Editing to edit the document.

Fonts look different in Word

Word uses the fonts installed on your computer. If a font isn’t installed, Word substitutes another one. PDFs keep the fonts exactly as they appear on screen.

Report a problem or suggest a feature

Bugs and ideas are tracked on GitHub. A good bug report includes what you did, what you expected, what happened instead, your browser, and a screenshot if possible.